Frequently Asked Questions

NOUKAI is a skincare brand built on a simple belief: skincare isn't a quick fix, it is a constant practice. We do not promise overnight miracles and instant changes. We believe skin, like anything worth caring for, changes gradually, not instantly.

Our formulations are carefully curated based on specific necessities. We are currently focused on one product done right, before we head onto the next.

We have offices based in Dubai and Tokyo. Our current product line is exclusively manufactured in Japan, held to the country's exacting standards for quality and precision.

Once your order ships, you'll receive a confirmation email with tracking details. If it doesn't show up within a few minutes, check your spam or junk folder, our emails occasionally get filtered there.

We process orders Monday through Saturday, excluding holidays and unforeseen circumstances.

• Local orders: please allow 1–2 business days.
• International orders: please allow 5–6 business days.

Free shipping on all orders within the United Arab Emirates. For country-specific shipping prices, rates are calculated automatically at checkout based on your destination.

Taxes and duties on international shipments vary by country and are the responsibility of the customer. NOUKAI is not responsible for these charges.

At NOUKAI our goal is for you to feel fully confident in what you're adding to your ritual.

If for any reason it's not quite right, you may request a return within 14 days of purchase. We offer complimentary returns within the UAE, so you can choose something that feels more aligned with your needs.

To begin a return, email contact@noukaitokyo.com within 14 days of your purchase with the subject line: [Re: Product Return].

We're here to make sure your experience with NOUKAI feels thoughtful throughout your journey.